Shipping policy
SHIPPING & FULFILLMENT POLICY
Effective Date: August 17, 2026
Please read this policy carefully before placing an order with Ousiy.xyz.
By placing an order, you acknowledge that you have reviewed and agreed to the product description, including whether the product is identified as PREMADE or PREORDER, and the applicable fulfillment timeframe stated on the product page.
1. PREMADE PRODUCTS
Products identified as PREMADE are products that have already been produced and are available for fulfillment.
The estimated fulfillment and shipping timeframe for each PREMADE product will be stated on the applicable product page when applicable.
By purchasing a PREMADE product, you acknowledge and agree to the fulfillment information provided on the product page.
2. PREORDER PRODUCTS
Products identified as PREORDER are products being offered for purchase before they are ready for standard fulfillment.
By purchasing a PREORDER product, you acknowledge and agree that:
- The product is not necessarily ready to ship immediately.
- Production must be completed before the product can be fulfilled.
- You have reviewed the estimated fulfillment timeframe stated on the product page.
- You agree to allow Ousiy to fulfill the order within the stated or estimated timeframe, subject to circumstances outside of our reasonable control.
- The estimated timeframe is not necessarily a guaranteed delivery date unless specifically stated otherwise.
BY COMPLETING YOUR PURCHASE OF A PREORDER PRODUCT, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED THE PREORDER DESCRIPTION AND ESTIMATED FULFILLMENT TIMEFRAME DISPLAYED ON THE PRODUCT PAGE.
3. FULFILLMENT TIMEFRAMES
Fulfillment timeframes shown on product pages are estimates unless explicitly stated as guaranteed.
Fulfillment refers to the time required for Ousiy to prepare, produce, package, and/or otherwise process an order before it is handed to the shipping carrier.
Shipping time after an order has been handed to the carrier is separate from the fulfillment timeframe.
Production, manufacturing, supplier, inventory, quality-control, transportation, carrier, weather, customs, or other unforeseen circumstances may affect fulfillment or delivery times.
4. CUSTOMER UPDATES
Ousiy is committed to keeping customers informed about production and shipping.
When appropriate, we may provide updates through:
- Email;
- SMS/text messages; and
- Our official social media accounts.
Customers may receive updates regarding production progress, estimated fulfillment dates, shipping information, delays, or other relevant order information.
Customers should make sure the email address and phone number provided during checkout are accurate so that we can contact them when necessary.
5. SOCIAL MEDIA UPDATES
Ousiy may also post general production, fulfillment, release, and shipping updates through our official social media account:
@ousiy.xyz
Social media updates are intended to provide additional information to customers and do not replace order-specific communications when individual communication is required.
6. SHIPPING
Once an order has been fulfilled and handed to the applicable shipping carrier, delivery is subject to the carrier’s processing and delivery procedures.
Shipping times may vary depending on the destination, carrier, service selected, customs processing, weather, holidays, and other circumstances outside Ousiy’s reasonable control.
A shipping timeframe is an estimate unless explicitly stated otherwise.
7. SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Ousiy is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
8. MIXED PREMADE & PREORDER ORDERS
If an order contains both PREMADE and PREORDER products, the order may be fulfilled according to the PREORDER timeframe.
Customers should review the fulfillment information for each product before completing checkout.
9. DELAYS
Ousiy will make reasonable efforts to fulfill orders within the timeframe communicated on the applicable product page.
However, circumstances outside of Ousiy’s reasonable control may cause delays, including manufacturing issues, supplier delays, inventory issues, quality-control issues, transportation disruptions, carrier delays, severe weather, natural disasters, customs processing, government actions, or other unforeseen circumstances.
If a significant delay occurs, Ousiy may provide an update through email, SMS, or our social media account.
10. CUSTOMER ACKNOWLEDGMENT
BY PLACING AN ORDER, YOU CONFIRM THAT YOU HAVE REVIEWED THE PRODUCT DESCRIPTION AND UNDERSTAND WHETHER THE PRODUCT IS PREMADE OR PREORDER. YOU ALSO CONFIRM THAT YOU HAVE REVIEWED AND ACCEPTED THE FULFILLMENT TIMEFRAME DISPLAYED ON THE PRODUCT PAGE.
By completing checkout, you acknowledge that fulfillment and delivery may take time and that estimated timeframes may be affected by circumstances outside Ousiy’s reasonable control.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.
11. CONTACT
For questions regarding shipping, fulfillment, production, or an existing order, contact:
Ousiy.xyz
Email: iamousiy@gmail.com
Please include your order number when contacting us about an existing order.